I’m partnering with a leading creative agency to find an Operations Manager who thrives on bringing order to complexity, keeping teams moving and ensuring nothing falls through the cracks.
This is a unique opportunity for someone who enjoys sitting at the heart of an agency, owning workflow, triaging incoming briefs, managing operational processes and ensuring projects move smoothly from briefing through to delivery. You’ll be the central connection point across multiple teams and departments, balancing priorities, identifying risks early and helping the agency operate at its best.
The Opportunity
This isn’t a traditional operations role.
You’ll be responsible for managing the flow of work across the agency, assessing priorities, monitoring capacity and ensuring briefing, workflow and governance processes are followed consistently. You’ll also oversee operational systems, software subscriptions, AI tools and agency processes while supporting and developing junior team members.
If you enjoy problem-solving, improving processes and being the person who always knows what’s happening across the business, this could be the perfect role.
Key Responsibilities
Workflow & Traffic Management
- Triage and assess all incoming briefs
- Review priorities, timelines and capacity across teams
- Identify dependencies, risks and workflow bottlenecks
- Work closely with resourcing and delivery teams to manage workloads
- Track project status, milestones and upcoming demand
- Prepare workflow and WIP reporting for leadership teams
Operations & Governance
- Manage agency software licences, subscriptions and vendor renewals
- Oversee operational systems, processes and governance frameworks
- Support AI tool administration, access management and usage tracking
- Manage campaign QR code creation, tracking and maintenance
- Maintain operational documentation, templates and process standards
- Continually identify opportunities to improve agency efficiency and ways of working
Team Leadership
- Manage and mentor junior coordinators
- Ensure project and job set-up processes are completed accurately
- Provide support, coaching and ongoing development to team members
About You
- 4-6 years’ experience within a creative agency, production environment, operations, traffic or project management role
- Previous experience managing workflow across multiple teams or departments
- Strong understanding of how creative projects move through production
- Experience using workflow and project management platforms
- Comfortable managing software subscriptions, licences and operational systems
- Proven ability to balance competing priorities and remain calm under pressure
- Strong communication and stakeholder management skills
- Previous experience managing or mentoring junior team members is highly regarded
What’s in it for You?
- Join a highly respected agency with a collaborative culture
- Work across a diverse range of creative projects and teams
- Opportunity to genuinely influence operational excellence
- Broad role with exposure across workflow, people leadership and business operations
- Strong long-term career growth opportunities
- Flexible and supportive working environment
This is an ideal opportunity for a Traffic Manager, Workflow Manager, Operations Coordinator or Project Manager looking to step into a broader operational leadership role.