Account Manager – Client Services
12‑Month Contract | Global Creative Agency | Sydney
We’re partnering with a leading integrated agency to recruit a confident, commercially savvy Account Manager who thrives in fast‑paced environments and loves being at the centre of campaign delivery. If you’re someone who brings calm, clarity, and momentum to complex projects, this is a role where you’ll shine.
About the Role
As the Account Manager, you’ll be the operational heartbeat across multi‑channel TTL campaigns, owning delivery end‑to‑end and ensuring every moving part lands on time, on budget, and to an exceptional standard. You’ll work closely with creative, strategy, production, and digital teams, acting as the key day‑to‑day contact for clients and internal stakeholders.
This is a mid‑level role suited to someone who’s confident managing detail, guiding workflow, and keeping high‑profile global brand work running smoothly.
What You’ll Be Doing
Client Leadership & Communication
- Serve as the primary contact across assigned projects
- Build trusted relationships with client stakeholders
- Maintain clear, consistent communication throughout delivery
- Proactively flag risks and support issue resolution
- Align with senior account leads on priorities and expectations
Campaign & Project Delivery
- Translate briefs into scopes, timelines, and delivery plans
- Manage integrated TTL campaigns across multiple workstreams
- Coordinate cross‑functional teams to ensure seamless execution
- Lead weekly WIP meetings and track progress, risks, and dependencies
- Maintain accurate documentation, approvals, and status reporting
Production & Workflow Oversight
- Oversee production from briefing through QA and final delivery
- Review creative and production outputs for brand and technical accuracy
- Ensure assets are optimised for all relevant platforms
- Drive workflow efficiency, clarity, and accountability
Team Collaboration & Leadership
- Partner closely with creative, strategy, and production teams
- Support and mentor Account Executives
- Contribute to process improvements and delivery standards
Commercial Management
- Manage budgets, estimates, POs, invoicing, and reconciliations
- Track spend vs budget and monitor profitability
- Flag scope changes, overruns, and financial risks early
- Maintain strong evidence discipline and financial integrity
What You Bring
- 3–5+ years in account management, project management, or production
- Proven experience delivering integrated TTL campaigns
- Strong understanding of creative and production workflows
- Experience with global or large brands (highly advantageous)
- Solid financial acumen, budgeting, forecasting, job tracking
- Proficiency in tools like Asana, Monday.com, Workfront, Jira, Workbook
- Exceptional communication, organisation, and attention to detail
- Calm, solutions‑focused mindset under pressure
- A proactive, accountable, collaborative approach
Why This Role?
You’ll join a high‑performing team delivering work for major global brands, with the opportunity to influence workflow, elevate delivery standards, and contribute to meaningful campaign outcomes